Refund policy

We want you to love your purchase, but we understand that things don't always work out. Please review our refund policy below:

Returns
We accept returns only for damaged, defective, or incorrect items. You must notify us within 7 days of delivery with photo evidence. Returns without prior approval will not be accepted.

Refunds
Refunds are processed if:

• The item is damaged upon arrival.
• The item is significantly different from the description.
• The item does not arrive within 40 days (or 30 days with Express Shipping).

Refunds will be issued to the original payment method after we confirm your claim.

Non-refundable items
We do not offer refunds for:

• Buyer’s remorse
• Incorrect sizing if the product matches the description
• Orders still in transit (unless they exceed delivery times)

Contact
For returns or refund inquiries, contact us at:
📧 dwella.store@gmail.com
Please include your order number and photos (if applicable).