Shipping policy
Thank you for shopping with DWELLA!
We work with trusted third-party suppliers to fulfill your orders using a dropshipping model. Depending on the product and your shipping address, your order may ship from our partner warehouses in the United States or China. This allows us to offer a wider range of products with competitive pricing and efficient delivery.
1. Processing Times
- All orders are processed within 1-3 business days (Monday to Friday, excluding holidays). Once your order is shipped, you will receive an email with a tracking number to monitor your delivery.
2. Shipping Options & Delivery Times
| Shipping Method | Shipping Cost |
|---|---|
| Standard Shipping |
FREE on orders over $75 |
| Express Shipping | $20.00, depending on order total 8–12 business days (from China) |
-
Delivery times may vary depending on the item, supplier location, and destination
3. Shipping Locations
- At this time, we only ship to the United States.
We do not ship to U.S. territories, APO/FPO addresses, or PO Boxes.
4. Tracking Your Order
- All orders include tracking numbers, which will be provided via email once your order ships. You can monitor your shipment at any time on our Track Your Order page.
5. Lost, Damaged, or Delayed Shipments
- If your order arrives damaged or is delayed, please contact our customer service team. We’ll do our best to resolve the issue quickly.
- For lost packages, please reach out to us within 15 days of the expected delivery date.
Thank you for choosing DWELLA. For further questions on our shipping policy, please don’t hesitate to contact us at dwella.store@gmail.com.